Pulse 360:
Employee Engagement
Pulse 360 is a web/mobile app, designed to better facilitate employee performance and engagement within teams in a business by employing self-assessment, appraisal-style tools and real-time feedback. This gives organisations a holistic view of both individual employees and their aggregate team’s engagement and performance using people analytics to gain impactful insights.
Project Details
Role: Lead Designer (Employed)
Length: 2 Years
Key skills: Sketch software, Prototyping, Product management, User interviews, Data visualisation, User testing
My Role
I was lead designer on the product and in charge of design and user experience including concept ideation and user testing and governance on the final developed product. My key responsibilities included:
Conducting user-interviews and surveys to understand the user ethnology within teams across all institutional levels (from CEOs to account managers).
Designing prototypes with the aim of optimising user-experience and creating iterative and agile design processes through in-depth user testing.
Working collaboratively within a multi-disciplinary team and presenting designs and research results weekly.
UX process
Identify.
As a team, a detailed Product and UX roadmap were kept and was referred to every sprint planning.
This roadmap is driven by user needs gathered in previous interviews and testing. Stakeholder requirements and technical improvements will also be considered.
Research.
Write both unmoderated user survey’s and moderated interviews and conduct them with key ‘Super Users’. (we identified super users as those who embodied our personas)
Analyse the results and present them back to the team.
Ideate.
Facilitate workshops with multi-disciplinary teams to map out user flows and get structural ideas down from the whole team and stakeholders.
Refine and develop the sketches and wireframes to make sure the entire user journey is known and create user stories for all the key functionality.
Design.
Produce hi-fidelity screen mockups and make them into a clickable prototype to test with minimum 6 users.
Hand over to developers and explain all the features to help with estimations.
Featured projects
Me Insights:
This screen helps drives the user’s behaviour to engage with their fellow colleagues and gives them information about their performance at work. It’s split into three key areas, feedback given to the organisation, feedback between peers and finally response to company surveys. Gamification was added to these designs to help drive up usage among its users.
Example of my approach - Identifying user needs
A massive part of the Me insights was gathering insights from users through interviews and testing to understand why this part of the app wasn’t getting used and knowing why people didn’t see the personal value for themselves.
Problem
Low user engagement with the feedback area and a breakdown in communication between management and the employees. This area was very important for management to see how teams and their constituents were interacting with each other. The majority of users (mass of employees) however had to be asked to use it. How was this feature going to add value for the general employees?
Solution
The research was about understanding what information they would like to see here to provide value to them. A variety of different engagement measures were discovered and it was understood that the user wanted to know how they faired against the rest of the users. So the concept of Gamification was introduced which pushed the amount of activity up by 300%.
Feedback insights:
This section of the app gives leadership all the data they need about the employees at the company. It’s split into 6 widgets with the option in the future with adding more and moving them around to fit the companies needs. Each widget has its associated deep-dive view where the initial information is expanded upon.
Assessment mobile:
A new employee-led Performance assessment, replacing outdated appraisal processes. Pulse 360 enables employee-led performance discussions, proactively focusing on the key measures and actions to support success. The designs that were created to fulfil this goal were driven from user testing of the previous designs. These screens that were created for both mobile and web streamlined the assessment process and made it more engaging and interactive.